Your med spa's 24/7 concierge. Built, run and managed for you.
Every missed call, DM and website chat answered in under a minute, in your brand's voice. Fully managed, so your front desk can stay with the patient in front of them.
Missed calls, unanswered DMs and after-hours website chats.
Assumes 1 in 4 missed inquiries would have booked. An illustrative estimate, not a guarantee.
Where new patients slip away.
Your front desk is with a patient when the phone rings. The caller reaches voicemail, hangs up, and books with the next practice on Google.
A pricing question lands in your DMs after close. By the time your team opens the inbox, they've booked somewhere else.
A prospect asks about a consultation and says they'll think about it. Without a follow-up, the lead goes cold.
Speed decides who gets the booking.
Most consumers expect a response within 10 minutes, and businesses that reply within the first hour are nearly 7× more likely to qualify the lead.
HubSpot Research · Harvard Business ReviewEvery way a new patient reaches you, answered.
One managed system across every channel a new patient uses, trained on your treatment menu, pricing and brand voice.
Missed-call text-back
An unanswered call triggers a text within 60 seconds that picks up the conversation, answers questions and sends your booking link, before the caller dials the next practice.
AI webchat concierge
A brand-voiced assistant on your website that answers questions on treatments, pricing and first visits around the clock, captures contact details and routes visitors to your booking page.
Instagram & Facebook DMs
Every DM gets an on-brand reply in seconds, with your booking link. Often the first place a new patient asks, and the inbox nobody watches after close.
Lead follow-up
Prospects who asked but didn't book get a timely, personal follow-up by text or email, in your voice. It stops the moment they reply or opt out.
Forms and lead details
Website form submissions get the same instant reply. Your team receives each lead's name, number, the service they're interested in and where they found you.
Automation audit
Your booking platform already sends some messages. We audit what's switched on and configure around it, so no patient hears from you twice.
See it in action.
Four everyday scenarios at a fictional practice, each handled the way your best front desk coordinator would.
Every conversation ends one of two ways: your booking link in their hands, or their details in your team's inbox.
Built for how a med spa actually runs.
Sounds like your front desk
Trained on your treatment menu, pricing policies and tone of voice. You review and approve how it answers before launch.
Clinical questions go to your team
It handles the logistics: pricing, hours, first visits and booking. Anything clinical, urgent or a complaint is handed to a person on your team.
Your systems stay untouched
Nothing is ever written to your booking platform, EMR or patient records. The whole system can be removed in ten minutes.
Fits how your team works
Every lead arrives by text or email with their details and the full conversation. To step into a chat yourself, there’s one phone app, set up for you.
Designed with HIPAA in mind. The concierge never asks patients for health details.
Three steps. Nothing technical on your end.
Discovery call
15 minutes, free. We walk through how your practice handles new inquiries today and where they slip through.
Custom build
We configure the system on your treatment menu, pricing and brand voice. You approve how it answers before launch.
Launch & manage
It goes live alongside the tools you already use. We monitor performance and refine it as your menu and promotions change.
One package. One price.
Every channel, fully managed. No tiers, no add-ons.
Inbound Coverage
+ $1,500 one-time setup
Billing starts at go-live, not at signing.
What's included
- Missed-call text-back
- AI webchat concierge
- Instagram & Facebook DM concierge
- Lead qualification & follow-up
- Automation audit at setup
- Ongoing monitoring and optimization
- All texting and AI usage included
3-month minimum, then month to month. Extra locations $500/mo.
Want proof first? Book a free 15-minute call.We'll test how your practice answers a new inquiry and show you what we find. If the numbers don't work, we'll tell you.
See what you're missing.
Book a free 15-minute call. We'll walk through how your practice handles new inquiries today and show you exactly where they slip through.
Call or text (720) 440-2283
Email contact@5280ads.com
I design, build and manage every system personally, so you always work with the person who set yours up. My background is in finance (Clemson), which is why I focus on the revenue side of patient communication. I'm based in Denver, and when I'm not working I'm usually skiing or fishing.
Or send a message
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